Terms and Conditions – WaterAid - Shop for Life

Free delivery on all orders

Terms and Conditions

www.shop.wateraid.org/uk is a site operated by WaterAid. We are registered in England and Wales under charity number 288701 and in Scotland under SC039479 and have our registered office at 6th floor, 20 Canada Square, London E14 5NN.

Terms and conditions

For the supply of Shop for Life goods by WaterAid

  1. The agreement between us

1.1. If you choose to register for an account with us, you can do so as set out at clause 2 below. Your account and any orders made from it will be subject to these terms and conditions. All cards and products can be purchased, as a guest, without the need to register for an account but are still subject to these terms and conditions. We must receive payment for all goods ordered before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.2. Ordering from this site is only available to those over the age of 18. If you are under 18 years of age and have placed an order it is your responsibility to notify us immediately via the means expressed under 8.1 below. Your order will be cancelled and any funds paid will be returned to you as per clause 8.3.3 below.

1.3 Orders containing products other than gift cards, is only available to UK residents.

  1. Registration

2.1. If you choose to register an account for Shop for Life with us you can do so at  www.shop.wateraid.org (the “Website”). This is referred to as 'set up an account' throughout our Website and literature.  The account can be set up by following the instructions on the Website. The account is not a credit account; payment will be required upon delivery of goods.

2.2. To register with Shop for Life you must be over 18 years of age or, if you are a business, you must be operated by a person over 18 years of age. 

2.3. You must ensure that the details provided by you on registration or at any time are correct and complete. 

2.4. You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, via your account on the Website.

2.5. The personal and payment details you give to us are governed by privacy policy - please see the separate Privacy Policy clause 13 below.

2.6. Following your set up of an account, we will email confirmation of your account set up to you. We will also email you to confirm any changes you make into your account.  For your records, please retain these emails and please also print or save these terms and conditions for your future reference.

  1. Password and security

3.1. When you register an account with us on the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you then change your password immediately through the My Account section of the Website.

3.2. If WaterAid has reason to believe that there is likely to be or there has been a breach of security or misuse of the Shop for Life Website, we may require you to change your password or we may suspend or cancel your account.

3.3. In case an auto-login facility is provided by the Website and you enable it, you remain liable for all activities and orders which are submitted to your account (save as stated in paragraph 8.6 below). You should therefore only enable auto-login on your machine if you are sure that it will not be misused by anybody else. We do not advise enabling auto login if you use a shared computer.

  1. Price

4.1. The prices payable for goods that you order are as set out in our website.

4.2. The price includes packaging, VAT and delivery costs.

4.3. We only deliver in the UK

  1. Right for you to cancel an order

5.1. Once the payment of your order has been authorised, your order will be processed for dispatch. Therefore, it is generally not possible to cancel or modify an order once it has been processed. However, if your order has not yet been dispatched, we will try to make changes if possible - please call us on 020 7793 4594 or email us at supportercare@wateraid.org and we will see if we can assist. Please note that once an order has been dispatched it may not be cancelled or modified.

  1. Cancellation by us

6.1. We reserve the right to cancel an order and/or an account registration if:

6.1.1. you were under 18 years of age at the time you placed your order

6.1.2. we have insufficient stock to deliver the goods you have ordered;

6.1.3. we do not deliver to your location;

6.1.4. one or more of the goods you ordered was listed at an incorrect price due to a typographical or software error or an error in the pricing information received by us from our suppliers; or

6.1.5. at any time in our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

6.1.6. If we cancel your order we will notify you by email and will credit to your account any sum for unsent products deducted by us from your payment card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  1. Delivery of goods to you

7.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

7.2. Notwithstanding the above, we will use all reasonable endeavours to deliver goods within 15 days of receipt of your order and in any event within 30 days of your order.

7.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

  1. Liability

8.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing either via email at supportercare@wateraid.org, within 30 calendar days of the receipt of the goods in question.

8.2. If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing via the means expressed under 8.1 within 50 days of the date on which you ordered the goods.

8.3. If you notify a problem to us under clauses 8.1 or 8.2 above, our only obligation will be, at your option:

8.3.1. to make good any shortage or non-delivery;

8.3.2. to replace or repair any goods that are damaged or defective; or

8.3.3. to refund to you the amount paid by you for the goods in question in whatever refund method we choose (credit back onto your credit card, bank transfer etc.)

8.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.3.3 above. This does not affect any statutory rights you might have as a consumer.

8.5. You must observe and comply with all applicable regulations and legislation to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.7. You are responsible for ensuring that all items sold to you are appropriate for your use and do not contain any substances that may cause you harm please make written enquiry of us if you want to know any substances used in the products sold and/or in their manufacturing process and/or packaging.

8.8. When ordering face masks, it is your responsibility to read and comply with all instructions on the relevant leaflet(s) included in your order.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact postal and/or addresses and all notices from us to you will be displayed on our website from to time.

  1. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, epidemics, flood, fire, explosion or accident.

  1. Availability of the Website

11.1. We aim to offer you the best service possible, but we cannot guarantee that our Website and the services available on it will meet your requirements or that the service will be fault free. If a fault occurs in the service, please notify us (see below for contact details) and we will correct the fault as soon as reasonably possible.

11.2. Access to the Website may at times need to be restricted to allow for repairs, maintenance or the introduction of new features, content or services. We will restore the service as soon as reasonably possible. Please note that in the event that our Website is unavailable, our usual order and cancellation deadlines will still apply; please notify us of changes to your order either email – supportercare@wateraid.org or by telephone 02077934594. 

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Privacy policy and use of cookies on this website

www.shop.wateraid.org/uk is a site operated by WaterAid. We are registered in England and Wales under charity number 288701 and in Scotland under SC039479. You acknowledge and agree to be bound by the terms of WaterAid’s Privacy Policy and Cookies Policy.

  1. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available under any applicable law.

  1. Governing law

The contract between us shall be governed by and interpreted in accordance with the laws of England and Wales and the English courts shall have jurisdiction to resolve any disputes between us.

  1. Entire agreement

These terms and conditions, together with our current website prices, delivery details, instructions or leaflets dispatched with the product, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  1. Deliveries & Returns

We want you to be happy with your Shop for Life products, however, due to the nature of the products we cannot accept returns of face masks due to change of mind. Returns for these hygiene products will only be accepted if the goods are faulty, have wrongly been described or you receive an incorrect order.

Please contact us within 10 days of delivery by either email – supportercare@wateraid.org or by telephone 02077934594

  1. Supporter Care Telephone Line and Inbox

Our Supporter Care line (02077934594) is open standard office hours (09:00 – 17.30) Monday to Friday. Our Supporter Care inbox (supportercare@wateraid.org) is also monitored during these hours only.

Close (esc)


Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.


Your basket is currently empty.
Shop now

We use cookies to give you the best experience and to help improve our website. More info